New service request tickets may be submitted to us by email or through our Client Support Portal.

1

Compose a new email addressed to support@arclight-it.com.

2

In the subject header briefly state the nature of the issue using a few words or a phrase.

(For example, “Can’t connect to network drive” or “Not receiving email”.)

3

In the body of the email please describe in detail the issue you are having.

That’s it!  Just click Send and a new ticket will be created and sent to you shortly.

 
Not an existing ArcLight client? Please be sure to include the following additional information in your email:
Your Full Name, Company Name, Email Address, and Telephone Number.

NOTE: Email support is limited to Low priority issues only. For Help Desk subscribers requiring immediate assistance, please
call the Help Desk directly.