New service request tickets may be submitted to us by email or through our Client Support Portal.


Compose a new email addressed to


In the subject header briefly state the nature of the issue using a few words or a phrase.

(For example, “Can’t connect to network drive” or “Not receiving email”.)


In the body of the email please describe in detail the issue you are having.

That’s it!  Just click Send and a new ticket will be created and sent to you shortly.

Not an existing ArcLight client? Please be sure to include the following additional information in your email:
Your Full Name, Company Name, Email Address, and Telephone Number.

NOTE: Email support is limited to Low priority issues only. For Help Desk subscribers requiring immediate assistance, please
call the Help Desk directly.